MakeMyTrip Fraud for booking id : NH261212240736. Review on Makemytrip

Hi all, Could we unit together and punish this fraud(MakeMyTrip). Else these guys will continue doing these in future too. Particularly Bangalore folks, If you already suffered from MakeMyTrip can we take these matters to the press.

Recently I booked a travel ticket from Bangalore to Coorg through makemytrip. My booking id is NH261212240736, booked in my name (Sibabrata Sahoo) on Tuesday, 18 December, 2012, 9:44 PM. The guest house I booked, that address was,

Stewart Valley, Coorg, Near Vartha Bhavan, Stuart Hill Road, Madikeri, Coorg, Coorg, Karnataka, 571201. The contact person for the guest house was Mr, Naveen (9900777377). The booking was for 2-days from 22 December 2012 - 24  December 2012 for 5 peoples and the money that I spend was Rs. 13, 814 using my credit card.

When we reached there on 22 December 2012 by 4PM and contacted Mr. Naveen, he directed to some other guest house. It was difficult for us to know the guest house name immediately because when we asked for confirmation about the name to Mr. Naveen, then he replied that you are at the back side of the house and the name board is available in front side. That is the reason we went inside of the house and few time latter we found the guest house name is Hill Valley in Mangaladevi Nagar. This was not the guest house we booked for, so we started communicating with MakeMyTrip customer care 1800 102 5506. Many times the call was disconnected and some times they replied Mr, Naveen will reach you, in next half an hour. But Mr, Naveen never came back to resolve the issue. By that time Home Valley house owner came to know about the fraud and demanded the money from us. Because we could not able to afford paying money again, so we back to Bangalore on next day 23 December 2012. Before starting back to Bangalore I talked again to makemytrip customer care and found they are unable to help in that emergency condition.

I reached bangalore on 23 December 2012 night and on 24 December 2012, I placed a call to makemytrip to refund my paid money as well as all the lose that happened during the trip. They said they need 12 hr to resolve. For proper co-operation, I extended the time till 26 December 2012(10AM). I did not got any call back by that time, and when I called back again, I found they do not have any intention to work on it. They could not able to give me any decision about refunding my money.