Apr 04, 2007 08:33 AM
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Wish I had read all the reviews here before booking my tickets on makemytrip.com. I booked 3 tickets to India from SFO in June and cancelled them in Oct (trip was planned for Dec 2006). I am yet to receive my refunds - it is 6 months now, that I have been trying to get my refund.. The customer service reps have been promising me that this would be processed in a few weeks (sometimes they outrightly lie and say you will get it in 1 week! sometime the ETA is 15 days)
Their customer service is a joke, even after complaining to better business bureau, nothing was offered to me in terms of compensation. I just want my money back and am sick and tired of their service agents not giving me any information on their process. I had sent all my paper work (cancellation request, credit card info, ID etc all in time), so why am I being penalized! If only people in their organization had some sense of ethics and civic duty. PLEASE AVOID THIS WEBSITE AT ALL COSTS. The misery is not worth it. currently they still owe me $4200 approx & I dont have a clue if & when this will ever come back to me.
