Oct 27, 2017 10:06 AM
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MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I have been chasing Varsha who booked our Europe Trip to arrange a call back for Rescheduling my Trip to Europe as my Daughter's Visa got cancelled. Literally entire day me and my wife chased to get one call back. We had Preety calling us for re-scheduling and we provided all the details and she said she will call back which never happened. I called customer care and spoke to Adil and he promised he will arrange a call back and he said he has sent the email to the concerned department. When requested to send the same email to me he said he has sent to my yahoo account which never came which doesn't surprise me as I have this experience for past 2-3 weeks of my association with MMT.com as even your supervisor cheat on people by saying they will call back which never happened. One Mr. Bandesh Mob No. 85270 78739 was appointed as my Trip handler and he never responds to email or even picks my call. He is the most Frustrating support manager I believe you have in MMT. He is just disgusting. The most 2 surprising aspect of this booking was when
1) I requested to Assist in Visa for My Daughter and Wife on 4th October for my trip on 30th October 2017 the answer was due to Diwali coming we will not get visa before our departure and I had to do the Visa process myself and I got the Visa done for my Wife. If I could how come being an agent they are incapable of doing so.
2) I have booked a Europe Trip and no one and I must emphasize no one ever followed up to brief us on the upcoming tour and give support. Zero personal touch in this trip.
My booking ID IN1710B9S4496650.
