Feb 20, 2011 12:20 AM
2827 Views
(Updated Feb 22, 2011 02:04 AM)
MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I had booked a honeymoon package through makemytrip. I paid major chuck of the amount initially quoted. I had to cancel the trip due to death of a near one. The cancellation / refund process was initiated by the concerned executive 2 weeks back. After that I haven't heard anything from them.
The customer care executive was very persuasive before the booking. What hurts most is the lackadaisical approach these guys adopted once I signed for the package. I won't write names of the executives involved as I am sure these guys are not the part of the problem.
I'll wait for some more time before taking any further action. I am ready to give benefit of doubt before calling it a systemic problem. One thing for sure, if this kind of serviceability continues MakeMyTrip will not be in existence in next few years.
