Mar 19, 2014 12:39 AM
3870 Views
MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
This company was the biggest waste of time and money! DO NOT USE THEM- I made a detailed itinerary of the places I wanted to go and when, so they didn't have to do much but they still managed to mess our trip up!
They wasted our time by putting us places we didn't want to go to and took away places that we did want to go to. They gave us a driver that had no idea where he was going(although he tried his best)- the company should've provided him with a GPS or given us someone who knew where they were going! We spent most of the time on the road due to their poor planning!
When I went to their office to complain, I asked them if they had any standard for customer satisfaction- the manager, Hardeep Singh Chauhan replied by saying "Kind of"- Would you use a company who "kind of" wants to make their customers happy? I sure don't!
On top of that, Mr. Chauhan and the rest of the Vadodara staff did not seem to care about our concerns what so ever and was even so rude by talking over me the whole time I was trying to voice my complaints!
TERRIBLE COMPANY, TERRIBLE SERVICE! They have absolutely NO concept of customer satisfaction.
