May 28, 2016 10:54 PM
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This hotel was a part of our travel package of North East from Makemytrip. Our hotel experience till Sikkim was excellent but when we moved to Darjeeling in Hermitage Resort, suddenly it became worst. We were in a group and booked 3 rooms. The hotel rooms were worst especially bad smell surrounding the rooms because they dumped all their hotel wet cloths near the rooms at 4th floor.
After checked in, I immediately complained to their manager Yogesh, instead taking an action, he asked me to check out if I had so many problems. This showed how they were unprofessional. Even I requested them to change our rooms but they didn't give any heed. Even hotel was not equipped with basic facility like WiFi and mobile network coverage in it rooms.
This was very disgusting and unmemorable experience from MMT and worst hotel Hermitage Resort. Please be aware while booking package tour with MMT.
