Nov 21, 2013 03:41 PM
2585 Views
(Updated Nov 25, 2013 07:29 PM)
MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
Worst ever customer service from Makemytrip. I requested for a small change in my itinerary with booking ID IN1311B2S098154 and that customer supprt guy was furious and rude in his behavior questioning me why I needed to change it, and told it cannot be cancelled, and solely due to his behavior, I had to cancel the entire itinerary and I lost my 20% deposit amount of Rs. 8400 as well as he said its not refundable, whereas his original email when intimating about the package said "If we cancel within 44-31 days, 50% of the amount will be refunded". This is much before my tour program begins next month.
Horrible experience. Never ever opt for a tour package with Makemytrip. Customer service sucks.
