Dec 01, 2009 02:02 PM
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I recently booked ticket from Ahmedabad to Bangalore for two tickets and everything went well. Airline Inigo. I did receive confirmation email and the history also shows up confirmation. To make sure my tickets are booked properly, I have visited Indigo website and verified the confirmation. I am kind of surprised to see that the price quoted in the Indigo website is about 3% higher than what I paid in MMT.
With the confidence again I tried to book a ticket from Coimbatore to Mumbai. By the time I paid with credit card, the response I got is due to communication error the ticket was not booked and I will receive the refund within 5 days. After 5 days I received the cancellation information along with refund authorisation number. However, the mail said that it may take up to 30 days for the credit card company to process the refund and for any clarification contact the bank and NOT them.
What I fail to understand is, goverment entity like IRCTC can refund the money within 3 business days to the credit card but MMT takes 30 days is puzzling.
Many a times the prices are cached from previous search(to improve performance?) but when you try to make the purchase, you are presented with a message that the price is no longer available is really annoying.
I think Indian online booking is long way to go when compared to developed world and only pray we would catch up soon with better integration and customer service.
