Sep 15, 2006 12:55 PM
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MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I liked their user interface and so give it a shot forbooking a return trip for my wife from Bangaloreto Delhi. Firstirritant was that they don’t have Air Deccan flights in their listing, secondwas that the prices shown are exclusive of taxes and often change by the time uare ready to pay. After all this I still went ahead and booked but had tocancel a few days later due to personal reasons. First the guy actually told methat I have to surrender 50% of ticket value and when I hit the roof, he keptme on hold for forever and came back to say that its done (I still lost 1500/-out of 8207/-). That was not the end of my misery, it has been a month now anddespite countless calls (which themselves are a pain as its difficult to getthrough), I haven't got my money back. The credit card company has alreadycharged me and I am really pissed now. These jokers have no business beingallowed in this business. It’s a pity that despite having a good businessmodel, these guys have such pathetic service model.
