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Verified Member MouthShut Verified Member
mumbai india
KEEP AWAY !! SHOULD BE RENAMED MAKE MY NIGHTMARE
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Apr 21, 2006 12:13 PM 1730 Views
(Updated Apr 21, 2006 12:23 PM)

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MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

TOTALLY AWFUL EXP. BOOKED THE KingF/vISA 20% OFF DEAL; GOT THE


CONFIRM EMAIL/SMS; WHEN I CALLED NEXT DAY THEY SIMPLY SAID IT IS


CANCELLED AND OFFERED ALTERNATE AIRLINES. actually they shoud have


called TO EXPLAIN. (scam- scam SCAM !!) WHEN AGREED, THEY


PROMISED TO DELIVER THE TICKETS.AFTER 3DAYS BUT DIDN't .. HAD TO CALL MANY TIMES


( THEY CLAIM 24/7; MY EXP IS THAT THEY WORK 24 MIN out of 7 HOURS/DAY)


TO GET THE PTA NO, and HAVE TO THREATEN TO CANCEL THE TICKET..


JUST NOT WORTH IT .. PL> KEEP AWAY FROM THESE GUYS!! GO THRU


THE AIRLINES DIRECTLY, (EVEN FOR INTERNATIONAL VACATIONS!!!)


AFTER YELLING AND SCREAMING, THEY STILL JUSTIFY THAT THEY SHOULD


BE COMMENDED ON ACCOMMODATING ON OTHER AIR..


BOTTOM LINE IF GO BY THERE EMAIL/SMS, I WILL BE STRANDEd IN TIMBUKTU


WONDERING WHAT HAPPENED !!

  • YOU WILL NOT GET WHAT they DISPLAY ON WEB

  • NO GUARANTEE EVEN AFTER CONFIRMED EMAIL.

  • VERY DIFFICULT TO GET ANYBODY ON PHONE

  • ABSOLUTELY DO NOT WORK 24HRS. MAY BE 3 hours in AM

  • LACK OF COORDINATION ;

Brand Response

Dear jkidler,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old.
If just in case your issue still stands unresolved then please let us know for further action.
Warm regards
Team-MakeMyTrip Care

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