Jan 12, 2010 05:23 PM
1782 Views
(Updated Jan 18, 2010 11:55 AM)
MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I don't earn a lot to fiddle with all payment options. But the one time I had to pay through the net banking facility listed in their website, it failed. Not only did it fail, but also did it take off all the money. Which means I couldn't attempt again. With flight rates soaring high as the days near the departure date, they said I HAVE NO OPTION but to wait for 3 to 5 business days. And my flight was supposed to be in 3 days. If they have an error prone payment gateway, they should have stopped that service. And their sorry's don't help.
{ Reply for the comment on this post by'ask'}
It is too late now for help. But here is the order number: FLT00009057898
And the email from makemytrip.com also said this :
"In the rare event that the amount is charged or blocked in your account we shall coordinate with the bank and have the money reversed ASAP.The money should reflect in your account within 2 business days."
While, as I mentioned before, cc Avenue, the payment gateway for this company promised the refund in 3 to 5 business days, the 2 days mentioned here is just "rhetoric". It has been more than 3 business days already.
The company does not understand the importance of time and money for a customer and they are in the flying business!
