Playing as middlemen and washing hands off. Review on Makemytrip

I had booked a trip to North-East with MakeMyTrip. Though I love creating my own itineraries and planning travel, I went with their agency since I wanted to have a relaxing holiday.

The itinerary includes Guwahati, Cherrapunji, and Shillong, and a visit to Kamakhya Temple while in Guwahati.

Since the first day involved Kamakhya visit and the flight booked by them was supposed to land in the evening, I had brought to the notice of my Travel coordinator that this does not seem possible.

I was told that the visit would definitely be postponed to the next day if it's too late. When I land in Guwahati, neither the onsite Travel Agent nor the MMT coordinator gives me a heads up. But, the driver says since it is "Labor Day", no cabs will be operating and hence Kamakhya would not be possible.

Later I realize that a commercial Motor Vehicles strike has been called and hence that update from the driver. Though I still fail to understand how they can take me via Assam to Shillong and show me Navagraha Temple in Guwahati on the same day of the strike, but cannot go to Kamakhya.

When I speak to Travel Agent, they point me back to MMT saying only they can change the itinerary. MMT raises it to the "backend" to change the itinerary.

I had booked a trip to North-East with MakeMyTrip. Though I love creating my own itineraries and planning travel, I went with their agency since I wanted to have a relaxing holiday.

The itinerary includes Guwahati, Cherrapunji, and Shillong, and a visit to Kamakhya Temple while in Guwahati.

Since the first day involved Kamakhya visit and the flight booked by them was supposed to land in the evening, I had brought to the notice of my Travel coordinator that this does not seem possible.

I was told that the visit would definitely be postponed to the next day if it was too late. When I land in Guwahati, neither the onsite Travel Agent nor the MMT coordinator gives me a heads up. But, the driver says since it is "Labor Day", no cabs will be operating and hence Kamakhya would not be possible.

Later I realize that a commercial Motor Vehicles strike has been called and hence that update from the driver. Though I still fail to understand how they can take me via Assam to Shillong and show me Navagraha Temple in Guwahati on the same day of the strike, but cannot go to Kamakhya.

When I speak to Travel Agent, they point me back to MMT saying only they can change the itinerary. MMT raises it to the "backend" to change the itinerary.

The backend has no clue of the context and they say they are responding to "my query" and since it is too late change of itinerary is not possible.

Hats off to Ms. Simran(the Travel Co-ordinator) who promised to help me 247 and is not available now and Mr. Raj Kumar, the "Backend Executive" who has never been trained to talk to customers, and hence his own rude self gets exposed time and again.

Hats off to Ms. Simran(the Travel Co-ordinator) who promised to help me 247 and is not available now and Mr. Raj Kumar, the "Backend Executive" who has never been trained to talk to customers, and hence his own rude self gets exposed time and again.

Also, hats off to his Manager. Mr. Birender Rawat, who is on a "9 to 5" job and cannot be available for the customers since it is a "holiday and midnight".

I had been a very old customer of MMT and I have already decided that I will deactivate my account, but not before I sued them in the consumer court and based on the lawyer's feedback, I do intend to name the people mentioned above while filing my case.

Marking as 1 Star in the absence of the option to mark any less