Feb 15, 2015 03:02 PM
1981 Views
(via Mobile)
(Updated Feb 15, 2015 03:02 PM)
MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I had booked flight ticket to goa for which round trip cost is 13.5k. by the time I came to the final screen where I had to authorise payment they have added 1000rupees in the flight costcost.t and got deducted from my card
I got frustrated with the tricking of makemytrip and called their customer care. It took me more than 5min to connect with their agent and they kept me on hold for more than 20min to retrieve my details. She did not have any clue wht I was charged excess and when I insiated to speak to her manager she kept me on for some nore time to only aggravte my anger and tell that her manager is not available. I just had to disconnect the call
I raised this issue with their email support about 3 days back and this ticket doea not ahow up online. I gave up hope that they would even read my complaint.
They came back today to say that they charged 1000 rupees as the convinience charge.tthis is by far the highest convinience charge any aggregator could charge.
Suggest using other airline booking portals and avoid makemytrip to avoid the hassles I have gone through
