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Verified Member MouthShut Verified Member
New Delhi India
Hotel Booking Dishonored. Fradulent cancellation
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.
Dec 03, 2009 07:37 PM 1508 Views
(Updated Jun 01, 2018 09:10 PM)

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MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

Confirmed booking issued by MMT with 100% advance payment was disowned by hotel. MMT failed to do anything.


They promised 4K in damages on email and cancelled the booking. Later they went back on the damages also. This was just a ploy to cancel the booking.


We are left with having to cancel other bookings that we made on basis of this confirmed booking and also make alt arrangements at our own cost and time. No damages or compensation for harassment whatsoever.


No follow up from support even after escalating. No resolution yet as of 1 June 2018.

Brand Response

Dear abcxyx ,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut  to be able to connect with customers through the forum and  respond to the complaint/grievance.
Apologize any inconvenience to you  while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old.
If just in case your issue still stands unresolved then please let us know for further action.
Warm regards

Team-MakeMyTrip Care

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By: MakeMyTrip | Oct 08, 2013  12:10 PM imageComments 1

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