Dec 22, 2014 09:34 PM
3391 Views
(Updated Dec 22, 2014 09:41 PM)
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THEY WANT ME TO TRAVEL 150 KM TO AIRLINES OFFICE TO GET REFUND for tickets booked online.
We regret to inform you that the airline is unable to provide us with the flight/cancellation status (over the phone); hence, we request you to provide us the stamped document with the applicable refund amount mentioned by them.
As we cross check with airline your flight is pre-poned by 50 Minutes, so cancellation penalty is applicable. As the PNR is passed dated the airline will not be providing refund on our claim without the stamp document from the passenger. You can get the document from nearest airline city office or airport counter.
We understand that it may be inconvenient for you to get the stamped document and we apologize for the same. We require this document to update appropriate refund amount. The refund will be processed within 5 business days from the receipt of documents.
THEY DID NOT PROVIDE ME ANY INFORMATION BEFORE BOOKING AND booked two different tickets instead of one flight with one stop. Totally misinformed and now being charged more than 50% penalty for no fault of mine.
Would appreciate if any help on same is provided.
