Mar 18, 2015 06:19 PM
2719 Views
MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
THE CASE:
• I Booked Spicejet flights SG228 & SG227 from Bangalore to Pune and back for journey on 28-Dec 2014 & 31 Dec 2014 respectively through #MakeMyTrip.(Booking ID NF 2203045661146) by paying about Rs 6200/=.
• Received SMSes on 20 Dec 2014 from #MakeMyTrip intimating me about cancellation of both the flights by the airline(MMT admits they sent these SMSes).
• Requested #Makemytrip on 23 Dec 2014 to make me full refund. MMT showed recently a refund of only Rs 314/=, on account of “No Show”, as intimated to them by Spicejet. I am asking #Makemytrip how there can be a case of No Show for a cancelled flight. They only say “No Show” was informed to them by Spicejet.
• I spoke to Spicejet today on 18 Dec 2014-they said that these flights were not cancelled, and it was a case of No Show.
I HAVE MADE ENDLESS CALLS TO #MAKEMYTRIP CALL CENTRES JUST TO GET ONE MORE REFERENCE ID.AFTER MORE THAN 20 calls of not less than 30 minutes they send this dumb email(Please see the image attached).The subject states “ REFUND” and mail talks nothing about it.
I will shortly put a record of all calls too. Travel portals like #MakeMyTrip are to make life easier for old retired people and not make them go through this harassment. I now advise all people of my age to please book via local travel agent. Their service is much much better!
AFTER KEEPING THE MONEY FOR MORE THAN 5 MONTHS, #MAKEMYTRIP STILL HAVE NO ANSWER AS TO WHEN WILL IT BE RELEASED?
Shame on the service.
