Apr 16, 2019 03:18 PM
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MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I had booked a ticket of et Airways(Portblair to Bangalore and Bangalore to Pune) from Makemytrip. Jet cancelled the Bangalore to Pune flight and didn't even called. While when I booked the flight for Pune to Portblair via Hyderabad even for 3 hours delay the Spice Jet actually called multiple times and confirmed. When I reached Bangalore, Jet Airways person said that Makemytrip did not update my contact details hence they could not get in touch with me. When I tried reaching Makemytrip help line it never got connected. More over their self help chat bot(Myra I guess) automatically closes the complaint making it request(pathetic). Complaint is never a request. Jet Airways actually said I have to spend night and take another flight the day after. They will not provide any accommodation, take flight to Mumbai and make my own arrangement from Mumbai to go to Pune or take refund and book some other airline which was costly as hell. I was with my wife and 4 yr old daughter and was in no mood to fight at the airport so took flight to Mumbai and came to Pune by spending almost Rs. 3000. Makemytrip never bothered to acknowledge their fault. This is third experience with Makemytrip. No more makemytrip.
