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New Delhi India
Fraud tactics to attract customers.
Dec 19, 2011 06:03 PM 2476 Views

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The mastercard coupon for 5 percent off is advertised on the front page of your website https://letsbuy.com/mastercard clearly stating that the coupon is valid till 31-Dec-2011. I wanted to purchase an item worth 12700/- Rs and hence SMSed for the coupon code several times but never received the same.


On calling your customer care I get a response that due to some techincal difficulty the page https://letsbuy.com/mastercard is not updated. There is no coupon at present. This is clearly a fraudulent tactic to attract customers to your portal promising them discounts and making a fool out of them.

Brand Response

Dear Customer,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again. Just share your concern with us at customercare@letsbuy.com and we would work to assist at the earliest.
Thank you again for bringing this matter to our attention.
Yours in Service,
Team Letsbuy

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By: LetsBuy Deactivated | Dec 19, 2011  06:08 PM imageComments 0

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