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Old Stock - Bad customer service. Review on LetsBuy

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30%

1.79

9,738 Votes

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aks1111

Mumbai India

4 Reviews

Old Stock - Bad customer service

Dec 04, 2011 04:06 PM 1956 Views

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I purchased a 9-Cell battery for my laptop worth Rs. 6000 upon receiving the battery I realized that the battery was more than 2 years old. I promptly sent them an email explaining that LiOn batteries don't have a shelf life of more than a year with articles online pointing to this fact.

They called me up the next day and said that they will replace the battery in a week. It has been a month now but I have not received a replacement. The customer service is not even responding to my emails any more.

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Brand Response

Dear Customer,
We appreciate you as a valuable customer and at the same time we are sorry to hear about your bad experience with us. Your suggestions and complaints are important to us as it would help us grow in a much better way.
So our sincere request from you is to please let us know your order details, this will help us get to the heart of the matter, confirm your contact details and compensate for all the concerns caused to you.
We want to convey sincere apologies for this unfortunate experience you had with us. So do get back to us with your registered e-mail ID with Letsbuy or your order details and we shall work to regain your trust once again.
Looking forward with you.
Team Letsbuy!