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MouthShut Score

30%

1.79

9,738 Votes

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skbs

Pune India

3 Reviews

Satisfied - So far

Aug 30, 2011 09:02 PM 1828 Views

(Updated Aug 30, 2011 09:08 PM)

Customer Service:

Product Quality:

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App & Websites:

Reliability:

I have made 2 purchases from Letsbuy till now and both times I have got it delivered within 5 days. The delivery status on Letsbuy website takes time to show current data but that hardly matters to me as long as I get timely delivery.

Recently I came across lots of negative reviews for Letsbuy all related to product delivery being delayed by months and cold response from customer care. After reading that I have become bit worried. I hope this will not happen to me!

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Brand Response

Dear Customer,
First of all we would like to thank you for your interest in shopping with us. You had lived out your faith on us and have already shopped twice before.This time also we would work to keep it hassle-free and a good shopping experience!
In light of the current state of the economy, and in today’s competitive online e-commerce industry, customers expect the best value for their money. Letsbuy.com strives to provide this value through a mix of safety, on-time performance, courteous and professional service, and wide range of options to make choice from. We want to make online shopping with us a convenient and trouble-free experience for our users and we would work to have it implemented on this occasion as well.
To demonstrate our commitment to service excellence we have appointed a relationship team that is continuously keeping a track of any customer related queries. For any updates on the latest gadgets, shipment related queries; we've extended care department and social media platforms are
Vigilantly keeping a track of things in case of any service failure!
Your feedback is of utmost importance to us and we have shared it with our team to value it further as well. As far as your order is concerned, it would reach you within the committed time frame this time as well.
We appreciate your congregation with us and would love to hear more from your side!Looking forward for a fruitful association!
Yours in Service,
Team Letsbuy!