Jul 16, 2014 11:13 AM
10005 Views
I purchased the Lenovo P780 about 5 months back and thought it was a fantastic phone until the network started dropping. Initially I ignored it but then I was going full days without any network whereas I should have been getting full network, I became suspicious.
After calling the Lenovo Service Center, they claimed it was a software problem and that I should submit my phone to the HCL service center in Marol for an instant upgrade. On visiting the HCL service center(where only 2 employees work) I was informed the my phone PCB panel was defective and that it needs replacement that will take 30 days as Lenovo has not send them the parts.
On completion of 30 days, I received a call from Lenovo saying that my phone has been repaired and I could collect the same. On visiting HCL again, I was informed that my phone cannot be repaired and they will provide me a refund within another 15 days.Again on completion of 15 days, I called Lenovo and was told that they still had not received my documents(I have a receipt saying that I have submitted my documents) nevertheless I emailed my documents once and to HCL and waited for a week to call. On calling again today, Lenovo tells me that they still have not got my documents and I should call HCL and find out what happened. Its been 2 months now that I do not have a phone and have not gotten my refund.
I request all potential buyers to not buy this phone or any phone from Lenovo. Do a Google Search on'Lenovo P780 network problems' to find out for yourself.
