Aug 09, 2019 05:06 AM
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Whenever we raise a complaint- it is directed to the nearby dealer who in turn sends his service professional. The service professional checks, clean the equipment and suggests to replace or change the equipment as per the will of the dealer.
The dealer will act as the area service manager and support the service person, without even trying to repair the equipment.
If the dealer of the location knows that there is no Value in attending, he will not touch the ticket. There is no TAT for closing the ticket and hence needs multiple reminders /calls to pull the ticket up.
I had a water leakage problem in my 4 commodes and finally got rectified when I raised it to state service manager after following up the ticket for around a week. The dealer was actively trying to replacing all the'old' equipment.
