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Bangalore India
Be carefule of buying from infibeam
Mar 01, 2013 03:54 PM 1236 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I placed an order for iphone 5 back case on 24th feb. order no is 10258721. They shipped me a wrong cover which arrived on 28th Feb. When I raised a complaint, they are now saying it will 1-2 days for someone to pick up the product from my place, then it will be sent to Mumbai for inspection. Then someone will tell the merchant to ship me the replacement.


Overall, we are talking about another 8-10days. Since I have to go overseas next week, I wanted to buy this item in a store and instead asked them to refund my money once they receive the product. They say they will not entertain their thought. So now I am held hostage to them and there is no way out.

Brand Response

Apologies for the inconvenience caused, as discussed we’ve already arranged the reverse pick up of your product; soon, you’ll be getting a call from our logistic team to share the details of the pick up being arranged. Additionally, we’ve sent an email confirmation of the pick up approved.
Regards,
Team Infibeam

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