Jul 20, 2015 03:04 PM
19651 Views
Hi
I bought an apple ipad on 9th June with Rs 3000 discount and with instant cashback emi option.
The total payable amount came around 48504.
During the check out they have collected the Interest amount on behalf of the bank which is Rs 3264 and the EMI amount they mentioned as Rs 4064 for 12 months.
Process
=====
1)I selected the 12 months EMI option from ICICI bank
2)Interest Amount was Rs3264
3)Monthly installment was Rs 4064
4)And I agree to pay the interest amount of Rs3264 with the Net payable of Rs 45504
5)In the Payment Gateway I paid Rs 48504 .
Problem in EMI is now. Bank is charging me more than that of the EMI mentioned in infibeam check out page. As per my ICIC statement it is showing the principle amount as Rs 3822.84 and Interest amount as Rs 507.85.
The total current EMI is coming to Rs 4330.69 which is too high as promised in the checkout page(Rs 4064).
Based on the infibeam website check out page I placed the order since the deal was good comparing other online retailier like Flipkart.
I was totally shocked by the Infibeam regarding there double standards followed by them. I raised my concern through email(which was useless). They took more than a month for the reply to email after multiple follows up.
Finally I got a call(18th July) from customer care stated that there is no mistake from the infibeam side.
They have pulled back their promo code worth Rs 3000(During check out, with out my knowledge) and they sent the total amount value 48504 to the bank for EMI conversion.
My bank converted the amount with the EMI which is very high comparing what Infibeam mentioned in the check out page.
My Questions to infibeam
why you are advertising so fancily about your offers and they cheating the customer with your cheap tactics?
If you guys remove the promocode during the check out I woudnt have bought from infibeam and I may went to apple local retailer for by purchase.
This is completely cheating by Infibeam.com.
Please stay away from this cheap double standard and worst customer care service from Infibeam.com
Attaching my email which I sent to infibeam customer care.
