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Gurgaon India
Ek idea to LOOT Subscribers and Become RICH
Feb 20, 2010 08:17 PM 2087 Views

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Customer Service:

Charges and Billing:

How one should feel when he aparts from his long term relationship.. Broken.....Isn't?? the same happened to me when I finally decided to leave IDEA Services.. Why??


1) thou company creates catchy adverts it failed to catch hold on its user's faith


2) Just to increase their Revenue; a good amount is deducted from Prepaid Customers' account without their knowledge for the services they never used.


The Background


As a new geneartion techno savvy guy I love to surf GPRS on my Nokia Set. And I purchased this connection just to use this service.


Everytime I recharge my Mobile with Rs 100; few days after I realised that actually my balance becomes NIL without my knowledge and uses..


To confirm whenever I called to Customer Care services


First...Your call be responsed after so many trials


Second Their ill-fractured softwares have NO records about my Last recharges and Uses.


Third..for them customer is never Right...


Balance Deduction excuses are given like..." sir u r using Idea Radio Application; New Welcome Tunes;Heavy GPRS uses......"


Moreover their Free SMS pack stops working when you are ROAMING ..A time when u need to SMS Most...Another Shock..


And they have Myth that idea is a demading brand and I'm Breaking Their Myth By saying Bye to" the Idea of Looting Customer" of IDEA...


I know every telecom operator in India has some Loopholes this time i'm identifying this.. so Publishing the same.. Next Time I hope something good to write about next opeartor

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