Mar 14, 2007 09:22 AM
1821 Views
*Its bitter experience for me. I am having idea connection from past 2 years. I got this post paid connection on "Lifelong No Rental" plan. That time I had requested for the detailed bill should come on my email. It was coming properly on my email. But from last 6-7 months I am not getting the bill through email.
Every month I have to request for the duplicate copy and when I complaint that why I am not getting bill on email, they say "Madam you will definitely get it on your email from next time". But I am sorry to say that nothing has happened.
I am staying in Indirapuram. The connectivity in Indirapuram is very bad. I have to keep my phone near the door to get signal, that also very little. And if I get a call I have to go out of house to talk.
From past 1 months I am facing problem with the GPRS/MMS connectivity. They are not able to rectify it and each time I have to complaint about it. Last evening I again called-up and spoke to the customer care person. His name is **"Gourav".** He was very rude, no ethics, no manners and was not listening to me. I think he had not taken training on how to speak to the customers.
Call charges are low. Only this is the good point.
*Over all Idea is not at all good in:
Connectivity
Billing through email is not working
Customer care is also very bad.
Complaint's are not resolved effectively.*
