Apr 10, 2008 11:53 PM
4575 Views
I had made a terrible mistake by purchasing HP V3000, . I had issues since I brought this laptop and had to take to the service centre in Bangalore a couple of times.
HP has outsouced its service centre business to many firms and this has made things worse.
Speaking to their call centre is a different story. I have a similar experince with a service center at Indiranagar (Opp. to New Horizon School). I had wireless issues with this model that was still within warranty. I wanted to fix this issue and left my laptop at the service centre. They gave me a case reference number: 2600 2654 26. I was promised that they will rectify my issue within 3 days. I was happy and was waiting for a callback from them.
More than one week had passed by and was not updates from their service centre.
I had to walk to the service centre requesting for an update. They had no clue that I had dropped the laptop at their centre . I was frustrated and requested for an escalation. I spoke to Mz.Sheela., Manager at the centre. She requested for a written escalation letter. I wrote her a letter addressed to the manager waiting for an update.
10 days has passed by with no updates and by now I was pissed off. They have no clue on what s happening and their Customer Service is Absolute ZERO.
Never buy HP V3000, ..
