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Bangalore India
Worst delivery..no sync within the Housefull team
May 13, 2012 05:05 PM 2210 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

Value for Money:

Pros: there is not much to write on pros side.


Cons: worst delivery service I have seen. I bought a Shoe Rack on 27 April. I was told the delivery will happen on 8th May but it actually happened on 13th May. Meanwhile I must have called them 15-20 times for follow and they have called may be 2-3 times. Also, the furniture is only delievered, I am still waiting for the carpenter to fix it up.


I will say I got the calls from them, but it was very confusing.first of all I am not sure whom I am talking to.one guy says he will come on friday evening(i came early from office just bcoz of this), one guy says I will come on Saturday morning 12:30.one more says he will come on Sunday.


I am not sure who he was.there is no sync between delivery, carpenter and showroom. Carpenter came to my house before the furniture was actually delivered.


I would certainly not recommend them just because of this, as I have cancelled my plans during weekdays as well as weekends.just to get the furniture delivery. Its very disappointing, disgusting and time wasting.


Anurag

Brand Response

Hi anurag4u80,
We have tied up with MouthShut to resolve customers grievance.
I apologize for the inconvenience caused. I hope your issue has been address but in case its not then I would like to request for your order number or contact details so that we can speak and resolve the issue with regards to the product purchased by you
Awaiting your reply and details.
Regards,
Anees Shaikh

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