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Mumbai INDIA
Most Pathetic Experience (1 month delay).
Mar 31, 2014 06:25 PM 17060 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

1)  More than a month delay in getting my product. They sent a defective product first, then after 2-3 weeks they told they will replace. and then they took my defective piece, but yet to see my replaced product after 1 month.


2) No good update on what went wrong.what is the status etc. Everytime I call them they will tell me in most comforting voice that we will follow-up and take care of this but guess what! Nothing happens.


3) I had to call 2 times a day, for almost a week. And every time your people tell me we will update you but no updates.

Brand Response

Dear Sanyam Goyal,
Greetings from FabFurnish.com!
Please accept our sincere apologies for the inconvenience you may have experienced with respect to the said order.
Please be apprised that we have dispatched the replacement order via Bluedart courier airwaybill number 50252359905 and arranging delivery of the same at the earliest.
The said airwaybill number will be traceable on the Bluedart website within 24 hours.
We are very serious about our customer’s satisfaction and we work hard to get to the bottom of any customer complaints.
Please treat this incidence as an exception and not as a yardstick to evaluate the quality of service we strive to provide for our valued customers.
For any further assistance, please reply to this email or call us(contact us) on+91 124 6733300(10 AM-7 PM).
Yours Fabulously,
Team FabFurnish

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By: FabFurnish Deactivated | Apr 01, 2014  11:41 AM imageComments 0

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