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Worst Experience and Stupid customer service. Review on HomeTown

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1.85

5,897 Votes

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rishabh367

Bangalore India

1 Review

Worst Experience and Stupid customer service

Apr 26, 2015 12:23 PM 10320 Views

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I had ordered a sofa through fabfurnish.com and quality of delivery and service from customer service center is really pathetic. My product is yet to be delivered after 3 days of it being out for delivery. The customer service executives are as dumb as you can ever interact. There is no resolution to any query that you raise and the only response you ever get is a "We will contact you shortly".

Never ordering anything from fabfurnish ever again and would suggest others as well to be careful.

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Brand Response

Dear Rishabh,
Greetings from FabFurnish.com!
We deeply regret that your experience with FabFurnish.com has not been satisfactory and has consumed a lot of your valuable time.
We understand your urgency for the delivery of your order and truly apologize for not being able to meet the deadline. Even we feel the burden for not being able to satisfy you at the first go.The logistics department is working on your raised complaint and would deliver the order very soon at your doorstep.
Kindly bear with us till then.
Please reply to this email or call us at+91 124 6733300(10 AM-7 PM) for further assistance. Alternatively, you can simply SMS [Order Number] to 9266801996 and get a case registered. Our customer care executives will call you back within 24 hours to assist you further.
Yours fabulously,
Team FabFurnish