Poor Quality Product with costlier Price PART-1. Review on Hitachi AC

I contacted to **Mr. Ravi Sharma (Sales Head, Chandigarh)**for the query regarding HITACHI Window AC performance as well as Post salessupport as compare to **OGENERAL**, **CARRIER **and **VOLTAS. **I was confused for it’s after sale support and performance.

He assured me for the High performance(better than OGeneral) and brilliant post sales support. I had trust on him andready to buy the AC unit, he referred me to **Mr. Arun Jain (M/s.Cooling Centre, Rohtak)** for the purchase of AC unit**“HITACHI****QUADRICOOL TM 1.5 Ton” Model No.RAV 019EOD**.

I purchased an AC unit **SR. No.090D19261** from **M/s. Cooling Centre, Sonipat Stand, Rohtak-124001(Haryana)** for **Rs.25800**/-vide **Cash Memo no.1753** dated **15.05.2009. **Unfortunately, the unit hasbeen found physically damaged in sealed box, 40% of its aluminium FINS alreadytwisted. I informed to Mr. Ravi ji and dealer, dealer inspect the unit andagree to replace with new one. The AC unit has been replaced with alreadyuncovered DEMO unit **SR.No.090D19089 **ondated **22.05.2009.*

Right from the beginning, ondated **27.05.2009** AC unit has beeninstalled but it does not perform well. Its cooling was least effective as wellas poor than an air cooler even after whole night continuous operation. Icomplained to Mr. Arun Jain (Dealer) on dated **28.05.2009, **the service engineer named “Shri Parsad” has beeninspect the machine and gave his first excuse that the unit has been installedat height of 6’2”.Due to this, Hitachi AC unit didn’t perform well whilenothing like that with other reputed brands. Truth is something differ, theanother AC unit of reputed brand has been installed temporarily at samelocation. It’s performed very well and chills the room at 23O C justwithin 2 hours and 10 min. while the ambient temperature was 34OC.Butstill they people not agree with me and said that “Hitachi Machine is differfrom others” so Re-install the machine. Dealer assured me that if still it’llnot perform he’ll pay me.

I co-operate with them and theunit has been re-installed at the height of 5 feet (Center of room) on dated **18.06.2009**.I spent **Rs.4000/-** more for the specially made physical alteration andchanges for the installation by carpenter.

Finally, truth can neverhide, AC unit perform as usual and till now the problem remain unsolved. It’sperforming poor than Air Cooler but like an Air Cooler with additional features.But I never forgot that, I spent Rs.25800/- (for Costliest AC) + Rs.4000/- (forinstallation as per dealer) =Rs.29800/- for chill cooling effect and uniformcooling not for an Air cooler with remote etc.

For the same, I contacted to**Mr. Ravi Sharma (Sales, Chandigarh) **butI m shocked from his unexpected reply, he replied that **“Why you bother me? It’s not my duty to hear you. Contact to service centre”.*

Ø **Some of false commitment and fake informationprovided by the dealer and Mr. Ravi Sharma at the time of pre-sales enquiry are asfollowing:-*

1. HitachiAC cools faster than **OGENERAL**, **VOLTAS**, **BLUE STAR **and **CARRIER.*

2.Faster and Maximum AIRFLOW.

3.Chills the room in a very less time.

4.No comparison with **SAMSUNG, LG, GODREJ, WHIRLPOOL** etc.

1. Lowestelectricity Consumption.

6.No.1 in window AC’s.

7.Best after sale support.

Ø **Some of the excuses given by dealer:-*

1. Dueto screeching summer it’s less effective. [While others AC is perfectlyworking]

2.They agreed that its flow is slow that’s why it takes time to chill the room.[Double time than others]

3.Due to double air flow design, this model has a problem, even they alsodiscussed with company technicians. [Still they are selling and make customerfool]

I tried to contact with **Mr. Vinay Kapil (Service Head, Haryanaregion)** but didn’t respond me properly and till now ignoring my phonecalls. I contacted to Mr.Arun Jain (Dealer) on dated **17.07.2009** to show the expert report which has been inspect at myend. Even I want to know that, Still he is able to solve my problem or not? But**Mr.Chandramanik (Partner, Dealer)**replied in the **presence of Mr.Arun Jain****“if you need solution then go forConsumer Forum and complaint against HITACHI who is manufacturing the product, not us.”** along with that he misbehaved with me and use abusive language aswell as his son tried to beat me.