Worst CC service WRT connection renewal. Review on Hathway Digital Cable TV

Referring to subject its been five days still I do not have any connection. I stay in HB colony and almost I heard lot of complaints from most of the customers regarding worst response from cable operator. I have paid 350rs on 8th 12:45PM and informed the operator SVS-5star network to provide connection. Till now i.e 13-08-2019 6PM I didn't get connection. This shows how irresponsible Hathaway team is. I gave complaint today at 18004197900 at 11AM in the morning and was expecting connection but when I checked at 10:45 PM no connection. Because of this worst service from Hathway most of the customers are changing to other networks. The same happened with broadband due to which I changed to ACT. Now I think its time to change the cable network too. Also the office is in second floor and there is no lift. I spoke to CC i.e at 18004197900 near about 15 times agent Yashoda and others whose names I didn't collect and with two supervisors Krushal and Surya prakash where Krushal promised connection by 12PM on 13-08-2019 and Surya Prakash promised connection by 6PM same day. Both Leads are so irresponsible same as all agents I spoke. Evey agent keep repeating the scripts like apologize we have escalated. But no action taken. Even there is Email sent to Nodal officer nodalhydcatv@hathway.net on 10th August 2019 but surprisingly he didn't even respond till 13th August 2019.

Its a very worst service from Hathway either it is Broadband or cable service, specially CC service is pathetic. Please think twice before going for Hathway either broadband or dish