Apr 06, 2015 05:02 PM
16485 Views
Located in Koramangala. Bangalore. There was always a Internet issue now and then but that exceeded from 26th Mar 2015. Raised a complaint on 27th April. When a service request was raised on the same day one, they told 24 Hrs it will be rectified.
Later they told me that issue will be rectified when I get the new modem(users were asked to migrate to 50MBps plan). The new modem was installed on 28th Mar 2015. Again a request was raised on 28th till 1st Apr 2015. They never came to the location for checking the issue, simply closed the ticket first 3 days. 4th day I asked them how you closed the ticket without confirmation from side, they did not any clue. Fed up with this service, a mail was written to their billing & help desk mail id on 30th Mar for Internet closure. They told that I will get a call from back end team within 24Hrs.
No response yet, in between a guy called me asking me to wait for a day and he will send the technical team and correct the issue. No one came here. Next day again I wrote a mail for disconnection today, No reply for that, again another guy called me asking me to wait for a day and he will send the technical team and correct the issue. No one came here. How many days they need to check the issue, I have already paid Rs 2516 for 3 months Internet(Apr- June), no clue whether they refund that. The mail ids they use only when they want to send plan changes, when customers write a mail they do not even respond.
These are few of the service requests that were closed without checking the issue in the actual location. They always tell 24 Hrs is required to service a request, many of them closed without checking problem in actual location.
You lose money calling customer care daily, mails they do even reply or email is bounces
