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About Goibibo

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Verified Member MouthShut Verified Member
Hyderabad India
Worst customer care service ever.
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Mar 18, 2014 06:37 PM 31505 Views

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goibibo_ibibo Cares

goibibo_ibibo is working closely with MouthShut.com to enhance customer satisfaction.

Goibibo.com is a travel booking like others makemytrip.com.


The rates given at the portal may be less But, the services offered by goibibo.com is more than pathetic. Never opt for this stupid booking site. My bus tickets got cancelled without any prior notice and when inquired the customer-care about the same, they are acting as if they are not responsible for that, and moreover we need to wait for atleast 30 mins to speak with customer care and now and they they will keep the call on hold for every query. This is a very unprofessional way.


Friends we are cheated by Goibibo, we have the proofs. Never book from Goibibo.

Brand Response

Dear Akasaramanna,
Greetings from GOIBIBO!
We apologize for the inconvenience caused to you and as an online travel service provider, we offer you the convenience of a single platform to book multiple products such as Flights/ Bus/ Hotels/ Cars and holidays and compare multiple fares/ with multiple service providers for which we have an entire operations /supplier relations team working day in and out to ensure our customer's get the best offers. Further, in regards to the bus breakdown/cancellation which is something beyond anybody's control.
Also note that this is certainly not how we operate and will make sure that such issues are not repeated to ensure hassle free travel for all the passengers.
Hope the above is in order for your understanding.
Thanks and regards

GOIBIBO TEAM

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By: goibibo_ibibo | Mar 18, 2014  10:03 PM imageComments 2

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