Sep 23, 2009 02:31 PM
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*Hi Readers!
I have been a frequent traveler and always do check in the service of the airlines I travel. This time while I had to go to Mumbai from delhi, I took the **Go Air flight(G8/105, 10:50AM flight) 5th Sept*
Go air is economical and the service inside the airlines is good, Yes however leaving the leg space which is vey less for an average height guy who would have trouble sitting comfortably. The other economical airlines like spice jet have more leg space
This time I would want to share an experience of the ground service crew which I got to see while waiting to collect my boarding pass in the check in line
All the counters of Go Air were full, because there was an another flight @ 10:10AM
There were people breaking the line and also doing the check in and collecting the boarding pass, seeing this an elderly person who like us were upset about the long wait and seeing people just breaking the line started screaming at the staff asking him to see what is happeing
When the elderly person complained to the Go Air staff, they apologized however could not control the line.
*After the person reached the counter he obviously more irate said to the Go air staff “ what are your people doing? Hatching Eggs!” rather than consoling the irate and apologizing the customer the staff became defensive.
The Go Air staff was a stout guy holding the walky talky(could not get his name)
He said to the customer that we are not hatching eggs here rudely and was acting indifferent. I totally agree that day it would have been stressful day for him however that does not imply that the agent start showing his frustration out
The scene could have been handled in a better way that’s what I have to say
Go Air - Customer service and delight is the key to success!
