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Mumbai India
Unresponsive, pls avoid
Mar 15, 2007 04:08 PM 3192 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I believe I am one of the first customers of futurebazaar.com - the online version fo bigbazaar. The claims are high and the customer support is claimed to be superb, but pls dont go by the ads, the experience will be worse.


Nobody picks up the call when you call in the customer care no provided. I have tried for 3-4 days continuously but to no avail.


The product has not reached me even after 2 weeks, but money has been properly deducted. If you are buying from future bazaar, I suggest you at least(note this) have a leadtime of 2weeks. And as you know, I am still waiting for my nokia boom set.


The emails to improve the customer care goes unanswered(natural) but even the customer complaints are uncared. Think about not getting your calls unanswered, when you get a faulty product. I suggest you avoid futurebazaar.com for now (I dont have much expectations for the future tho').

Brand Response

Dear @nisrec, we are sorry to hear that your experience was not satisfactory. We have recently subscribed to Mouthshut and are making an attempt to connect with our customers on this platform and hence this message. We hope that your issue has been worked upon and resolved. Incase of any query feel free to connect back with us on customerservice@futurebazaar.com.
Regards,
Farhana Kazi

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By: Team_Futurebazaar Deactivated | Apr 05, 2012  12:56 PM imageComments 0

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