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Verified Member MouthShut Verified Member
Trivandrum India
Terrible experience
Oct 16, 2017 01:44 PM 2650 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I have ordered a cake and flowers for my dad’s birthday. I ordered 2 days before the date. No one contacted. The product was not delivered on the preferred time(8AM - 12pm). I called customer care and Enquirer. They said they can’t deliver the flowers. They will deliver chocolate box along with cake instead of flowers. I said ok. after 2 hours they make a call and said they can’t deliver on that date, if I need they will deliver tomorrow. is this the way to serve their clients? I ask them to cancel the order and give the amount back. Very terrible experience I had.

Brand Response

Dear Customer,
Greetings from Flaberry!
Kindly accept our sincere apologies for the inconvenience caused to you. This is certainly not the experience we intend to offer our customers. We request you to please share your email and Order Id with us at customerservice@flaberry.com so that our customer support team can look into the issue immediately and resolve with the uttermost satisfaction
Thank you!

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By: Flaberry Deactivated | Feb 06, 2019  07:04 PM imageComments 0

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