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Bangalore India
Good Option
Sep 18, 2012 04:49 PM 2080 Views
(Updated Nov 16, 2012 03:52 PM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I have ordered baby diapers from them. It was shipped within 24 Hrs as promised. But courier service being used is First flight who took 4 days to deliver the product in Bangalore from Pune. Not comfortable to place prepaid order since they use these cheap local courier services. I had bad experience with First Flight already and I strongly believe I got it ONLY because I chose Cash on Delivery. May be services are better in Northern India.


Edit:- After this review I have further ordered from firstcry 5-6 times. Though the delivery is slow, the discounts/coupons offered are much better than most of their competitors. I have started liking them. Hence added one more star to the rating:-)

Brand Response

Dear mssajith,
We would like to update you that the standard delivery timeline for Bangalore is 3-4 business days after shipment & our team follows up constantly with the Couriers to get the shipments delivered within this TAT.
We also acknowledge that delays happen in certain cases & our efforts are primarily directed to address & resolve such issues at the earliest.
Please get in touch with us at logistics.care@firstcry.com for better assistance on shipment related queries.
Regards,
FirstCry Team

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