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delhi India
Fraud
May 09, 2011 09:18 AM 1656 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I had placed an order for the following on th occasion of mother's day:

  • Flower's

  • Box of Chocolate

  • Greeting card

However only the flower's were delivered and that too at 8.30 PM when the day was about to finish.


The chocolate box and the greeting card which I had paid for additionally was never delivered. And there is no mechanism with this organisation to investigate this mismanagement/fraud.


I would not recommend anybody to use this service during these occasions due to heavy load on the vendors during these times.


I have used this service earlier for anniversaries and birthdays and the expectations were fine. However it is we only who give them business on these occasions but they unfortunately do not have the capacity to handle the load and we feel cheated.

Brand Response

Dear Customer,
Greetings from Ferns N Petals.
We are extremely distressed to hear about what happened to your order.
Ferns N Petals has started working closely with MouthShut_Official since Jan 2013.We were not present on this platform previously & were hence unable to help you when the issue was raised.
If you face any issue with your order, please call +91 9212422000 or mail us on support@fnp.com.
Thank you for sharing your experience - we are working on this & we hope to service you better next time.
Warm Regards,
Ferns N Petals Team

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By: Fernsnpetals Deactivated | Apr 10, 2013  10:51 AM imageComments 0

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