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Panjim India
EzeeGO yes but the customers money.....
Jun 26, 2008 10:52 PM 1987 Views

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I have been facing a challenge with Ezeego1 since past two months. I have sent them reminders regarding my refund for cancellation, they sat on it for a month and upon asking for it was INSULTED roundly by an upstart "customer service" person who decided during the conversation that I definitely "**deserved **to get my money back" I have even emailed a recording of our coversation to theirĀ  complaints desk but all I got back was a refund 32 days later when the time I was informed, taken for such a transaction is at the most a week.


What they did not even consider was that in the interim, the unpaid credit had already caused my card company to levy a late payment charge. upon mailing the card statement it has been a week and there is not a word of apology or justification from this "faceles, nameless and baseless service". I urge all and sundry to shun the use of such a cheating site as you will not only lose your dignity, be insulted roundly in addition to loss of money and valuable time!

Brand Response

Dear Ms. Desai,
Please accept our sincere apologies for the inconvenience caused.
We understand as a customer it is very frustrating when the money gets blocked. However, please rest assured there was no deliberate attempt on our part to deprive you of any amount that is rightfully yours.
As per our records, the mentioned query has been resolved already. We request you to kindly confirm the same. Also mention if any other issue is pending resoulution with us.
Kind Regards,
Pallavi Garud.

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By: Ezeego1 Deactivated | Dec 05, 2008  04:18 PM imageComments 2

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