Apr 25, 2004 03:29 PM
7193 Views
(Updated Apr 25, 2004 03:29 PM)
It was with great expectations that I decided to offer prayers for loved ones on the https://eprarthana.com website. The layout and contents were excellent and I didn't give a second thought before ordering a Pooja to be performed and the Prasad to be shipped to an overseas address. Total cost 1600 INR.
The only drawback I found (which I think should have been avoided) was that there is no customer service being offered. I needed some because one of my transactions (yeah, I wanted to make more than one!) was incomplete due to network issues.
I wanted to know whether my account was debited or not. With no link (let alone a page) dedicated for customer service, I resorted to sending mails to the address listed on the site and to htt:// http://www.sify.com. And guess what? No response for a week. I called up their office (an international call) finally to find out that my account is not debited and that they have recorded my other transaction!!!
I think for any site which deals with electronic transactions should have a solid customer service desk (People at sify have responded to my mail since and have promised to look into the matter). But overall I would rate the service as satisfactory and would recommend the service to others.
