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Ahmedabad, India India
Motor GONE within a month; NO service
Nov 18, 2015 02:53 PM 63422 Views

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Today's Traders Ahmedabad are authorized dealers of Elica chimneys or kitchenhood. Beware. The product is VERY VERY bad. In one month of purchasing, it stopped working. When called the service station, they sent a man after a couple of days. The man got confused and concluded that'motor' is dead. And, he cannot fix it.


To fix it, we need to add Roop Agency on our whatsapp and send them bill. This was pathetic but still we did. NO response from Roop Agency though the bill scanned was delivered(double tick on whatsapp).


When I complained on Twitter and Facebook, Elica headquarters contacted me and ensure taking action. it has been two days. NO ACTION.


WORST product, EVEN WORST customer service.


NEVER ever go for it. Buy a bit costly(Hindwear or something) but don't go for Elica.

Brand Response

Dear Sir,
Your case was tagged on 12th Nov. And till 17th Nov. Our Service centre was on Diwali Holiday.
And from 18 they started working and after that immediately we arranged technician.
We have arranged spares from Pune and on 27th Nov. your complaint was resolved.
for any further assistance, Please call our customer care number 020-67278700 or send it to Service and send it to 9220092200, or email us at customercare@elica.in
Thanks & Regards,
Elica Customer Care

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By: ElicaPBIndiaPvtLtd Deactivated | Dec 07, 2015  10:56 AM imageComments 0

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