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New Delhi, India India
GUCCI Sunglasses Experience from Digaaz
Oct 03, 2013 10:03 PM 5415 Views
(Updated Nov 19, 2013 02:21 PM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I am not happy with my Order# 100011161 placed with Digaaz.com. I had ordered a GUCCI Sunglasses post seeing one at the showroom of the said brand at Emporio Vasant Kunj. As this was suppose to be a gift for my partner, I was very exited and had high hopes from the product.


I even called up and have spoken to one of Digaaz.com executive Ishika and told her that I am very particular about the authenticity of the product. She had confirmed me not to worry as the product will be genuine however what I have got is a very poor quality product.


Trying to coordinate with the Digaaz team for a resolution. Lets see if they at least care for their reputation.


Update 1: 3-October-2013 post call from Digaaz representative


Received a call from a Sr. representative from Digaaz.com. He has assured me that my product will be replaced and they will be updating me on the availability by tomorrow evening.


Good to see someone taking pain. Will update the review rating once the genuine product is received


Update 2: 17-November-2013: Got my refund from Digaaz.


Thank you Digaaz Team.

Brand Response

Dear Samarjeet,
Greetings from Digaaz!
We hope you are happy with the resolution provided from our end. Pls feel free to call our customer support at 011-30201025 for further queries.
Warm Regards,
Team Digaaz

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By: Digaaz_support Deactivated | Dec 19, 2013  02:15 PM imageComments 0

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