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About Country Delight

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India
It is nothing but a Fraud.
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Aug 20, 2021 12:48 PM 22397 Views

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CountryDelight is working closely with MouthShut.com to enhance customer satisfaction.

I paid money and there is no sign of Milk for the last 3 days. The call centre answer is a regular one " Sorry for the inconv.Blah! Blah!" When I blasted them on my 4th attempt, they gave me some guy called Ayon(supposed to be a manager). He never responded to my call or my SMS. It is very clear it's a fraudulent Company. Better to avoid it.

Brand Response

Hi,
We're truly sorry to hear about the unacceptable experience you've had with our milk delivery service and the lack of responsiveness from our customer support team. Your frustration is completely understandable, and we apologize for the inconvenience and disappointment this situation has caused you.
We sincerely apologize for the repeated apologies from our customer support team without providing a satisfactory resolution. We understand that this is unacceptable, and we're committed to improving our communication and support channels to ensure that your concerns are addressed promptly and effectively in the future.
Regarding the lack of response from the manager you were directed to, we apologize for any miscommunication or oversight on our part. Rest assured, we will investigate this matter and take appropriate action to ensure that such incidents do not occur again.
Your feedback is incredibly valuable to us, and we appreciate you bringing these issues to our attention. We're dedicated to rectifying this situation for you and regaining your trust in our company. If there's anything further we can do to assist you or if you'd like to discuss this matter in more detail, please don't hesitate to reach out to us directly.
If you have any further suggestions or feedback, please feel free to reach out to us at feedback@countrydelight.in. Your input is valuable to us as we strive to improve our services.
Thank you for your understanding and support.
Team Country Delight

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By: CountryDelight | Apr 12, 2024  05:35 PM imageComments 0

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