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The worst experience while booking a trip from Del to Pnq with Cleartrip.
I was booking a trip from Del to Pune for 5 feb.
By mistake I made it for 5 March 2023.
I immediately called customer service for the same .
They said they can’t do anything , there will be refund of only 500 Rs out of 13000 rs which I booked for 4 of my family members.
I informed there is a month gap for March date, that’s means more than a month .
She said she can’t do anything about it , I asked for a manager . She replied no manager available at this time.
I was disappointed , however I had no other choice other than amend the same booking for 5 feb from 5 match 2023.
Then I tried to make the payment for 30k more . There was an error at the same night . Attaching the screenshot for the same .
Then again I tried the next morning . It didn’t work .
Then I had no choice to book it from other website and wasted my 13000 for nothing .
The customer service called and asked me the whole story after me sending the email as well as speaking to two more agents .
Such a bad reputation they have created for themself .
All I asked for refund .
It is a shame .
Attaching the error from the portal with the timing while amend the booking .
Requesting to escalate this matter .
@cleartrip
