Apr 26, 2003 09:45 AM
9718 Views
(Updated Apr 26, 2003 11:30 AM)
Cingular Wireless obviously spends an enormous amount of money on advertising, leaving little left over for basic customer service. This has got to be one of the worst companies I have ever done business with.
If you are considering signing up for one of their plans, DON'T.
Cingular Wireless:
misrepresents its ability to provide service in both cities and rural areas -- a good 50% of my phone calls drop abruptly in the middle of the conversation
provides no customer service to respond to reception problems, other than poorly trained operators who say they'll file a ''report''
adds enormous charges for overages in usage
tells you that your minutes rollover from one month to the next, but fails to warn you either that you forfeit all rollover minutes if you change a billing plan
fails to advise that evening and weekend minutes do not rollover
has declared my account ''delinquent'' even before 30 days of the date of the bill that's sent out
This is a RIPOFF and an awful service. Spare yourself.
