Nov 21, 2013 06:21 PM
17238 Views
I bought this model HP Envy 15-J048TX Laptop(4th Gen Ci7/ 8GB/ 1TB/ Win8/ 2GB Graph) on 18th November 2013 and right after a day a crackling little noise was coming from the base speaker, I then contacted the customer care;they advised me to uninstall certain drivers and also to install a new bios from their website, it just took 20 mins overall and then my laptop was dead. The customer care agent finding no other option to solve told me that she will fetch a service engineer asap.
The same day(21.11.2013) at evening the service engineer came, he tried to reset the bios by removing the button sized battery, he then told me that it is not repairable and motherboard has to be changed. He then opened every part of the laptop right in front of my eyes very badly, like ripping my brand new heart out of me for writing down each of the contents serial number, leaving the plastic panel around the screen dented/folded, made my laptop now looks like a 50 yrs old hundred hand product.worst customer support+worst service experience.feeling pissed
