Aug 27, 2018 01:13 AM
1791 Views
The website promises complete refund of money if basic customer service is not given to the guest and if he faces unprofessional inconvenience.
I check into a hotel(Treebo Metropolis, hyderabad) and am made to pay full amount prior to check in. Which was not specified as we were told we would have to pay for the first night in advance nothing more. When asked the receptionist she said incase we cancel remaining amount would be reimbursed.
Post which we get a suffocating room which was changed upon request.
Now at 10 45 we call the hotel restaurant for food and are told by the person from the other end of the telephone that the restaurant is closed and functioning timings are 7 am to 7 pm.
So we order the food from outside and request them for the plate. When we talk to the reception(as restaurant wasnt taking calls) the person at the reception flatly refuses to provide plates in the room and tells us the restaurant is open till 11 pm in direct contradiction to what the restaurant says.
When asked whether the guest should go hungry or eat off of the table before of miscommunication at their end, he had a couldnt give a damn attitude and wasnt helpful at all.
When we called booking, com and spoke with a Mr.George he claimed to have spoken twice with the hotel and that the issue would be resolved in 5 mins. It is 1 am right now. No call has been made to the reception and no resolution.
When asked to cancel booking and give refund he is unclear an wouldnt proceed when being pressed to give a clear answer whether we will get our money back or not he simply wouldnt commit to a clear answer and finally hung up. Been 10 minutes of waiting on call to try and get back to him but noone is receiving the call.
Very professional Sirs very guest friendly. But as they say mistakes happen only once. Me and everyone I know will learn this lesson very seriously.
