MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter the 4-digit code
For Business
MouthShut Logo
Verified Member MouthShut Verified Member
Thrissur India
Aramex creates fake attempted delivery statuses
Jan 02, 2012 01:16 PM 10537 Views
(Updated Jan 02, 2012 01:37 PM)

Customer Service:

Staff Courtesy:

This is regarding the shipment from fashos.com with Consignment no https://aramex.com/track_results_multiple.aspx? ShipmentNumber=6413785394.


It is a new year gift, suppose to reach at my home before 31st . I was eagerly awaiting it and checking status of it. I was at home 24/7 , all these days but their website says  No one at home .


I haven't received any call on my mobile related to this delivery.


I called them 30th Dec 11.30 AM asking to deliver it on same date. They said they attempted delivery , and there was no one at home.


When I questioned it, they said they failed to deliver because of weather conditions. I asked them to deliver on same date. Just after my call There was a shipment out for delivery notice, but no one delivered the product till this time. and creates routine attempted delivery notice, no one at home.


When I called customer care again, they  are repeating lies and says my mobile was not reachable , in fact it was always on on all these days.


Waiting to get the package now Shipment History Location     Date     Activity Bangalore, India     01/02/2012 12:42 PM       Shipment Not Delivered - Delivery Rescheduled for Next Business Day  Banglore City-Main office, India     12/31/2011 03:00 PM       Attempted Delivery - No One Home / Delivery Rescheduled for Next Business Day


Banglore City-Main office, India                        12:57 PM       Shipment Out for Delivery


Banglore City-Main office, India     12/30/2011 03:10 PM       Attempted Delivery - No One Home / Delivery Rescheduled for Next Business Day


Banglore City-Main office, India                        11:09 AM       Shipment Out for Delivery


Bangalore, India     12/29/2011 02:32 PM       Shipment on Hold


Bangalore, India                        02:27 PM       Shipment Received at Operations Facility


Bangalore, India                        11:30 AM       Shipment Received at Operations Facility


Delhi Hub, India     12/28/2011 09:21 PM       Shipment Forwarded to   - Banglore City-Main office, India


Mahipalpur Branch, India                        09:42 AM       Shipment Forwarded to   - Delhi Hub, India


Mayapuri Branch, India     12/27/2011 09:21 PM       Shipment Forwarded to   - Delhi Hub, India


Delhi East, India                        08:49 PM       Shipment Received at Origin Facility

Brand Response

Dear Customer,
We deeply regret the inconvenience caused at your end , please note that your shipment has been delivered on 03.01.12 with sign.
Please treat this as an isolated case and not a true reflection of our services.
Best Regards
Sonu Lamba
Aramex Customer Service

Upload Photo

By: aramex Deactivated | Jan 05, 2012  03:56 PM imageComments 3

See full communications

Comment on this review

Read All Reviews

YOUR RATING ON

Aramex
1 Bad
2 Average
3 Good
4 Very Good
5 Excellent

MouthShut's Top Picks: Must-Read Articles

View All
X