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Nellore India
Pathetic, poor, mindless courier service
Nov 13, 2013 03:37 PM 5749 Views

Customer Service:

Staff Courtesy:

I had a shipment id for my product ordered through InfiBeam.com. I checked it in https://aramex.com. They have shown the status as received at 8AM on 6th Nov, said out for Delivery on 7th Nov. I was fine with it but later on 7th Nov evening updated status as "Attempted Deliver. No one home/unable to contact". I did not get any call or even my watchmen did not see any courier boy coming. I gave a call and one guy has taken call, he was talking like a Drug Addict, and don't have patience to talk.


I told them that I make sure I will not use any online shopping website who use Aramex as their logistic service and make sure that my friends do the same thing. Then he called me on 8th Nov and said we are coming to you and please let us know the address.


WHAT is this? Please guys, do not choose infibeam.com until they break up the deal with Aramex.com. I do not say Infibeam is not good, Infibeam is nice in all things except delivery.

Brand Response

Dear Customer,
We deeply regret the inconvenience caused at your end, please be assured that all necessary steps would be taken at our end to ensure that such incidents are not repeated.
I request you to please give you airway bill number, which will help us track the Courier Boy. and also your parcel status.
Thanks & Regards
Percy Avari
Regional South Asia Manager

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By: aramex Deactivated | Nov 15, 2013  11:03 AM imageComments 0

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